For Professor Caroline Patsias at Université du Québec à Montréal, once a professor at Université de Sherbrooke.
If you’re a university professor, chances are fairly good that you have initiated or participated in mobbing. Why? First, because mobbers are not sadists or sociopaths, but ordinary people; second, because universities are a type of organization that encourages mobbing; and third, as a result, mobbing is endemic at universities.
Unlike bullying, an individual form of harassment in which a typical scenario consists of a boss victimizing an assistant, mobbing is a serious organizational deficiency. Its many consequences are so severe that it is considered a major public health issue. The term itself, mobbing, describes its four essential characteristics: it is a collective, violent and deliberate process in which the individual psychologies of the aggressors and their victim provide no keys to understanding the phenomenon.
Workplace mobbing is a concerted process to get rid of an employee, who is better referred to as a “target” than a “victim” to emphasize the strategic nature of the process. The dynamic is reminiscent of Stalin’s Moscow Trials: the targets are first convicted and evidence is later fabricated to justify the conviction. As sociologist of science Brian Martin put it, everything they say, are, write and do will be systematically used against them.
Successful mobbing leads to any of a number of outcomes: the targets commit suicide, are dismissed (or often at universities, being denied tenure), resign, retire early, take permanent or recurring sick leave (the last three being the most common cases for university professors), or have all their responsibilities withdrawn (as in the case of sidelined senior public servants).
The process begins when a small group of instigators decides to cast someone out on the pretext that he or she is threatening their interests. This concept covers a variety of cases; perhaps the target is not behaving the way they would like, does not share their view of the organization, earns more than they do or challenges questionable practices. Mobbers use negative communication as their powerful weapon of elimination.
At first unbeknownst to the target, negative communication consists of rumours, complaints (often anonymous), conniving looks, mocking, gossip, misrepresenting facts, insinuations, hearsay, defamation, lies, secret meetings to discuss “the case,” disparaging comments, police-like surveillance of the target’s work and private life to gather “evidence” that justifies the aggression, and so on.
The other side of negative communication is directed at the target and includes unjustified accusations, manipulating or withholding information, sending menacing or hateful messages, calling purportedly friendly or disciplinary meetings, psychologically destabilizing the targets by incessantly accusing them of making mistakes, intimidation, tampering with their workstation, offering to “help” with so-called adaptation problems, and public humiliation.
This campaign of negative communication ends up poisoning the entire workplace or faculty. All members of the group are exposed, and the well-known psycho-sociological phenomenon of peer pressure empowers the instigators to recruit a large majority. These recruits either become active mobbers, if they apply these tactics aggressively, or they become passive mobbers, if they look the other way and pretend the violence doesn’t exist.
Negative communication frames the target as someone who is impossible to work with and who threatens the organization. The following characteristics are invariably attributed to the target, made out to be someone who:
- is a troublemaker,
- doesn’t listen to advice,
- is detrimental to the organization,
- isn’t a team player,
- is mentally ill,
- asks too many questions,
- doesn’t share the group’s culture,
- has a difficult personality,
- resists injustice,
- isn’t social, or
- is a bully.
This final allegation is especially strategic because it transforms aggression into mock justice, making it possible to involve individuals in the campaign who would otherwise stay on the sidelines. At universities, this can easily be used against mobbed professors. All it takes is to make a faint allusion to, and if necessary, produce alleged student victims. The (self)-infantilization of students that plagues universities nowadays has only made this simpler.
In addition to negative communication techniques that attack the targets on a personal level, mobbing includes a range of oppressive tactics that impact their work: creating obstacles to completing normal tasks, depriving them of the right to have a voice, excluding them from committees and positions of responsibility, systematically downplaying their accomplishments, assigning tasks that are impossible or that far exceed their abilities, withholding invitations to meetings, exaggerating their mistakes, denying promotions, fabricating evidence of illegal or immoral activity, not responding to emails and issuing disciplinary sanctions, and the list goes on.
As these methodical and aggressive activities unfold over months and years, the targets end up becoming completely ostracized. Their reputation, credibility, authority, influence and contribution to the organization are nullified. As in a totalitarian situation, any attempts to defend themselves are perceived as additional proof of their “deviance.” As in the case of rape, the target is deemed responsible for the violence that ensues against him or her. As we have seen in stories of genocide, the target becomes a non-person. If, against all odds, the final stage of mobbing fails and the target is not physically expelled from the organization, he or she will remain excluded for life. Mobbing is social murder and, by definition, people cannot survive their own murder. In other words, mobbing results in an indelible social stigma.
The severity of academic mobbing
Many people think that universities are completely different from private companies or government agencies. They believe that they are unique places of freedom that stimulate intelligence, foster independence, value originality, promote collegiality, encourage pluralism and treat their members with respect, starting with the faculty. Unfortunately, the severity of mobbing in academic settings destroys that fantasy. In truth, universities are breeding grounds for mobbing, where all the aggressive tactics described above are used regularly. In many faculties, mobbing has gained popularity as a work method.
The severity of academic mobbing is due not only to its prevalence, but also its inherent morbidity. The consequences for targets are more damaging in universities than in other work environments. One explanatory factor is that academic institutions are toxic, yet claim to foster employee well-being. Mobbed professors expect their employers to protect and defend them, and experience cognitive dissonance when they are hit with the realization that no such help is forthcoming. In fact, university administrations and human resources departments are involved in most mobbing campaigns, either actively or passively, by failing to take corrective action. An estimated 12 percent of mobbed professors end up committing suicide. An infamous Canadian case is that of Justine Sergent, a McGill University neurologist who committed suicide with her husband in 1994 after a two-year mobbing campaign in which she was accused of violating ethical research procedures.
Although universities now have “psychological harassment” policies, their ability to curb mobbing is dubious:
- These policies are designed to address inter-individual harassment. For example, one Canadian university’s HR policy states that “taking appropriate action […] should include […] telling the person who is misbehaving to cease the behaviour” (our italics). Unfortunately, such a recommendation is irrelevant when it comes to mobbing.
- The “psychological harassment” prevention procedures and authorities outlined in these policies are not immune to events within the organization, and mobbing campaigns often use them against the targets they are intended to protect. Such is notably the case when mediation procedures are applied between the target and the aggressors.
- When they exist, faculty unions are primarily concerned with job retention and tend to fall back on stated prevention procedures, i.e. those set out by the employer.
- The organizational culture of universities prohibits anyone from admitting, or even thinking, that an employee could be targeted by a group of other employees. The academic community, including the human resources department, reduces mobbing to a personality clash between professors and believes that both parties share equal responsibility. They also overwhelming tend to blame the target’s personality for allegedly provoking or exacerbating the conflict.
As academics, we are due to witness a new mobbing campaign being instigated sooner or later, provided we aren’t the target. A sure sign is when a negative and apparently universal opinion of a colleague takes hold. As an elimination strategy starts to form and initial attempts are made to recruit us, we must ask ourselves: “Did I really choose this career in order to become an academic tormentor?”
Eve Seguin is a professor in the department of political science at Université du Québec à Montréal.
This is heart-wrenching and so true. Mobbing is most effectively exercised against people without job security, obviously. However, versions of excommunication also work to reframe tenured faculty as losers (who may or may not choose to stay on).
Prof. Seguin makes one observation that is I would amend:
“The term itself, mobbing, describes its four essential characteristics: it is a collective, violent and deliberate process in which the individual psychologies of the aggressors and their victim provide no keys to understanding the phenomenon.”
The individual psychologies of the actors is always at play within institutions. What motivates mobbing but self-interest, the exercise of power for power’s sake, peer pressure, projection, asociality, and so forth?
This is the most accurate, condensed description of workplace mobbing I’ve seen. Having experienced it myself and most likely taken part in it without knowing I was skipping along with a lynch mob, I can attest to every item listed here. Sharing with my whole social network.
We are given one example from 22 years ago. Is there any evidence that this is happening in this century?
Steven Galloway, UBC. He is the FORMER head of the Creative Writing Department. His life has been completely destroyed by a combination of moral hysteria and other people’s ambition. The judge hauled in to do a ‘confidential’ investigation cleared him of ALL the allegations of misconduct but the one that he admitted to before the investigation began: a long ‘known’ affair with a student in the creative writing program, a woman older than him, with whom he amicably separated. Take a look at this month’s Walrus magazine. https://thewalrus.ca/laffaire-galloway/ . . . And as a sessional, I once experienced this mobbing from a group of unhealthy, unkind students. All it takes is one small group of variously unhealthy and unkind people to destroy your life. If they happen to be your colleagues, you probably need to get a different job.
My supervisor is currently being mobbed, and this article is very representative of her story. I started digging into academic journals and other publications and have found many current classic examples.
I have recently seen the early signs of it in a group. One of the early warning signs is when someone starts sending emails asking about info that was circulated before (fine, we all forget) but cc’ing the line manager every time.
Are you kidding? I had this happen to me from 2004-to approx. 2011 and it was horrible. I know others who have suffered it as well and there are many who are dealing with it in silence. The reason you don’t hear much about it is because it’s not talked about. People need their jobs and fear further backlash if they tell someone.
Interesting article. I would welcome your thoughts on how to defend yourself (and stay mentally strong) if you find yourself to be a target.
In my book, Mobbed! What to Do When They Really Are Out to Get You, I have three chapters on how to protect yourself emotionally, socially and professionally. Many of the suggestions are contrary to our instincts and to advice on combatting bullying (such as not responding to many of the aggressive acts, not filing complaints and avoiding lawsuits), but I regularly hear from targets who tell me that doing so saved their sanity and careers. It’s a cruel but human response to threat, and understanding how and why people are acting so abhorrently can help you get through the gauntlet of mobbing.
Thank you Janice. I am currently a mobbing target in my department in circumstances that have been ongoing for many months. I will be consulting your book to seek advice on how to protect myself.
Thank you Janice, I will be consulting your book to assist a friend who is dealing with mobbing in their place of work.
Leave. It does not get better. Transfer departments if you can, otherwise leave. If you need to defend yourself stage a meeting with a manager who you trust and bate them into revealing what they are doing.
In my case I was to tempt someone into declaring I was not competent to teach a course, that I had been considered perfectly competent to write (they had forgotten that). It was all I needed to do to demonstrate what was going on. But I still left the department.
This is an outstanding article. Those of us who have worked with complicated personnel issues have seen these cases, and I believe it is accurate to link them to academic culture. They are very difficult to deal with given the individualistic nature of complaint and investigation policies and procedures, as the article notes – but I am not sure what clear alternatives there are. Individual employees do have rights to privacy and due process; group investigations are hard to do. And until an investigation has occurred, responsible individuals can’t determine whether a situation is mobbing, harassment, or something else. Uncertainty is huge, all the more troubling since consequences may be huge as well. Enormous skill, sensitivity, and care are required from HR departments and administrators. Everyone needs to be aware of the potential issues. This article is a great service in that regard.